Contact us
We answer by email. Pick the address that matches what you need and you will reach the right person faster.
This is not an emergency channel
BookPhysio.in is for planned physiotherapy sessions. We cannot help with urgent medical problems and we do not monitor email around the clock. For an emergency, call 112 or go to the nearest hospital.
General help
Questions about a booking, a physiotherapist, fees or your account go to support@bookphysio.in. Include the city and the physiotherapist’s name if your question is about a specific booking, so we do not have to ask.
Many answers are already written up in the help centre and the FAQs.
Privacy and your data
To see, correct, export or delete the data we hold about you, write to privacy@bookphysio.in. What we collect and how long we keep it is set out in our privacy policy.
Grievance Officer
For grievances under the Information Technology (Intermediary Guidelines) Rules, 2021 and the Digital Personal Data Protection Act, 2023, write to our Grievance Officer at grievance@bookphysio.in.
We acknowledge grievances within forty-eight hours and aim to resolve them within thirty days. If your complaint is still unresolved after that, you may escalate it to the Data Protection Board of India.
If you are a physiotherapist
Questions about listing, credential checks or your profile go to support@bookphysio.in. Before you write, it may be quicker to read how we check credentials or what listing involves.
Reporting a profile
If a physiotherapist’s registration details look wrong, or something on a profile concerns you, email support@bookphysio.in with the profile and what you noticed. We investigate reports that affect patient safety or trust, and we act on the profile while we do.
Common questions
How do I contact BookPhysio.in?
By email. Use support@bookphysio.in for questions about a booking, a physiotherapist, fees or your account; privacy@bookphysio.in to see, correct, export or delete your data; and grievance@bookphysio.in for a formal grievance.
Is there a phone number for support?
No. We handle support by email so there is a written record of what was asked and answered. BookPhysio.in is not an emergency service. For an emergency, call 112 or go to the nearest hospital.
How quickly will I get a reply to a grievance?
We acknowledge grievances within forty-eight hours and aim to resolve them within thirty days. If your complaint is still unresolved after that, you may escalate it to the Data Protection Board of India.
How do I report a problem with a physiotherapist profile?
Email support@bookphysio.in with the profile and what you noticed, including anything that looks wrong in the registration details. We investigate reports that affect patient safety or trust, and we act on the profile while we do.