How we order search results
Position on BookPhysio.in is never sold. This page lists what actually decides the order you see, including the parts that are less flattering to us.
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The short version
No physiotherapist can pay us for a higher position, because we take no commission on bookings and sell no placement. What decides the order is a fixed set of rules that we apply the same way to everyone, and they are written out below.
How the default order works
When you have not chosen a sort, results are grouped and then ordered inside each group, in this order:
01Elite physiotherapists first
Elite reflects profile completeness, credential checks, active availability and booking reliability. It cannot be bought.
02Credentials checked next
A physiotherapist whose documents we have reviewed never sits below one we have not yet reviewed.
03Then by who joined first
Where two profiles are otherwise equal, the one that registered on BookPhysio.in earlier appears earlier.
04Then by relevance score
The remaining order is decided by the relevance signals described below.
Join order is a real bias in the default order, and it is not something you can see from the results page.
What relevance weighs
The relevance score combines these signals. Nothing else feeds it:
How soon they are free
This is the single strongest signal. Someone available in two hours ranks above someone available next week.
How close they are to you
Distance matters where we know the location.
Rating and review count
Additional reviews count for progressively less, so a long-established profile cannot bury a good newer one.
Years of experience
Experience helps with a cap, so it does not dominate the other signals.
Ratings come only from patients who completed a session booked here.
A physiotherapist with no reviews yet is not pushed down for it beyond the small weight above.
When you choose a sort
Choosing Soonest available, Price, Distance or Rating, replaces the default order with that one parameter. Your filters (city, specialty, visit type, fee, area, language, gender and insurance) decide who appears at all, never in what order.
What never affects position
Paying us
There is no paid placement, and zero commission on bookings.
Referrals
Referring other physiotherapists does not boost search rankings.
Practitioner fees
Session fee only matters if a patient explicitly filters or sorts by price.
Off-platform communication
Direct messages or external discussions never influence ranking.
Hold us to this
If your search results ever appear to contradict these principles, report the case to us. We will explain the exact logic applied or fix the bug immediately.