Physiotherapy booking FAQs

It means the physiotherapist has shared a valid registration number with either the Indian Association of Physiotherapists or a recognised State Council, and we have checked that it matches the name on their profile. You can see a verified badge on their profile when we have confirmed this.

No. You can book a physiotherapy session directly. If you have an existing prescription or report from a doctor, you can share it with the physiotherapist at the start of the session to help them plan your care.

You pay your physiotherapist directly, by cash, UPI, or card, at the clinic or during your home visit. BookPhysio.in does not collect payment online, so you settle the fee with the physiotherapist at the session.

Because you pay the physiotherapist directly, any bill or GST invoice for the session is issued by the physiotherapist. Ask them at the session if you need a GST-compliant invoice.

You can cancel or reschedule free of charge up to four hours before the session from your Patient Dashboard. Since you pay the physiotherapist directly at the session, there is nothing for us to hold or refund. For cancellations inside the four-hour window or no-shows, the physiotherapist may ask for a fee, and you settle any charge or refund directly with them. If the physiotherapist cancels, you owe nothing.

Write to us at support@bookphysio.in within seven days of the session. Share the booking reference and a short description of what went wrong. We will investigate with the physiotherapist and help you reach a fair resolution with them.

We collect only what we need to run your booking, and we never sell your personal or health data. Data is encrypted in transit, and access to our database is tightly controlled. You pay the physiotherapist directly, so we never handle your card or UPI details. Full details are in our Privacy Policy.

For general issues write to support@bookphysio.in. For privacy or content-related grievances under Indian law you can write directly to our Grievance Officer at grievance@bookphysio.in. We acknowledge grievances within forty-eight hours and aim to resolve them within thirty days.

No. BookPhysio.in is for planned physiotherapy sessions, not urgent or emergency care. If you are having a medical emergency, please call your local emergency number or go to the nearest hospital.

Tap For doctors in the top navigation and start the signup flow. You will be asked for your name, mobile number, IAP or State Council registration number and basic practice details. Our team reviews each application before the profile goes live.

Creating and maintaining a profile is free, and patients pay you directly for each session, so you keep your full fee.

Your dashboard lets you manage your calendar and availability, see upcoming and past appointments, keep simple notes for each patient, track your earnings, and generate GST-ready bills for the sessions you are paid for directly.

Any clinical notes or records you add belong to you and your patient. BookPhysio.in stores them securely on your behalf so you can access them from your dashboard, but we do not share them with anyone else without a lawful reason.