How we keep BookPhysio safe

Every physiotherapist on BookPhysio goes through a verification step before their profile is visible to patients. We check their Indian Association of Physiotherapists (IAP) registration number or their relevant State Council credential.

A Verified badge on a profile means we have confirmed the registration is current. We re-check credentials periodically and remove profiles that fail a re-verification.

If you come across a profile that looks suspicious or has wrong credentials listed, use the Report button on that profile page or write to us at support@bookphysio.in.

We collect only what is needed to run the platform: your phone number for OTP login, your name, and the bookings you make. We do not sell or share your data with advertisers.

Your phone number is never shown to a physiotherapist beyond what they need to confirm an appointment. Medical history or session notes you share in a booking message are visible only to you and the physiotherapist you are booking with.

You can request deletion of your account and all associated data by writing to privacy@bookphysio.in. We will process your request within 30 days.

Payments are made directly between patient and physiotherapist, at the clinic after a session or in person during a home visit. BookPhysio.in does not handle or hold payment on behalf of either party at this time.

The session fee shown on a physiotherapist's profile is set by the provider. We encourage providers to be upfront about their fees before the session starts.

If you have a concern about a payment or a charge you did not expect, contact us at support@bookphysio.in. We will look into it and help mediate if needed.

If something goes wrong, such as a session that did not happen, a physiotherapist who behaved unprofessionally, or a charge you did not expect, contact us immediately at support@bookphysio.in.

We investigate all reports and aim to respond within one business day. Accounts found to have breached our conduct guidelines are suspended while the investigation is active.

For urgent safety concerns, use the Report button on the relevant profile or booking page. These are flagged for immediate review.

BookPhysio is a booking platform, not a medical provider. Physiotherapists listed here are independent practitioners. We verify their credentials but we do not supervise or direct their clinical practice.

Any treatment recommendation, exercise plan, or clinical advice you receive comes from the physiotherapist you booked, not from BookPhysio. If you have questions about your treatment, ask your physiotherapist directly.

Our full Terms of Service and Privacy Policy are linked in the footer. If you have a legal or compliance question, write to legal@bookphysio.in.